Refund Policy

At nativecousstore, we strive to deliver premium clean, simple, and effective personal care products and ensure a satisfying shopping experience for every customer. This Refund Policy outlines clear and straightforward rules regarding order refunds, returns, and compensation processes for all purchases made on our website. By placing an order on our site, you agree to the terms stated in this policy.

Eligibility for Refunds

We offer refunds for eligible orders under the following valid conditions to protect the rights and interests of our customers:
  • Product Damage or Defects: If you receive damaged, broken, defective, or improperly sealed Native Deodorant products due to shipping issues or factory defects, you are eligible for a full or partial refund.
  • Incorrect Item Delivery: If the items you receive do not match the products you ordered, including wrong specifications, styles, or quantities, you can apply for a refund.
  • Order Delivery Failure: For orders that are confirmed lost, undelivered, or returned to the sender due to our operational or shipping errors, a full refund will be provided.
To apply for a refund, please ensure your request is submitted within 30 days after you receive your order or confirm the delivery exception. All refund applications need to be accompanied by valid proof, including order numbers, product photos, and relevant shipping evidence.

Non-Refundable Situations

To maintain fair and standardized service rules, the following situations are not eligible for refunds:
  • Personal dissatisfaction with product scent, texture, or usage experience caused by individual preference differences
  • Products that have been opened, used, damaged artificially, or lost partial packaging after delivery
  • Failed delivery caused by incorrect shipping information provided by customers, including wrong address, invalid contact information, and unclaimed packages
  • Normal delivery delays caused by objective factors such as logistics peak seasons, weather conditions, or courier operational adjustments
  • Refund requests submitted beyond the 30-day valid application period

Refund Process

Please follow the standard process to apply for a refund:
  1. Contact our customer support team via email at support@nativecousstore.com, state your order issue and refund request, and attach relevant proof materials.
  2. Our team will review your application within 2–3 business days and send you a confirmation email regarding the review result.
  3. Once your refund request is approved, the refund will be processed and returned to your original payment account.

Refund Timeframe

After the refund is officially processed, the arrival time of the funds depends on your original payment method and bank processing rules. Generally, refunds will arrive within 5–10 business days. If you do not receive the funds after exceeding the normal cycle, please contact our customer service for further inquiry and assistance.

Order Cancellation Rules

Customers can apply for order cancellation for free before the order is processed and shipped. Once the order has been shipped and dispatched, cancellation requests will no longer be accepted. You can submit a refund application after receiving the package if the product meets the refund eligibility conditions.

Policy Updates

We reserve the right to update and adjust this Refund Policy at any time to optimize our service standards. All updates will be posted on this page and take effect immediately after publication. We recommend that customers check this policy regularly before placing orders.

Contact Us

If you have any questions, doubts, or special requests about our refund and return rules, please feel free to reach out to our professional customer service team at support@nativecousstore.com.